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  HiperWeb Modules:

Citizen Complaint
  • One Call to City Hall
  • Dispatch dashboard real-time
  • INTERNET version
  • Have the same look and feel of your web site
  • Citizen complaint or work request are routed automatically to the appropriate department
  • E-mail back requester whenever the request status change
  • Customized e-mail distribution list based on the type of complaint or request
  • No need to re-enter the complaint or work request into another system
  • All requests are sent to the HiperWeb server behind the fire wall instantly
  • All complaints or requests will appear on the HiperWeb dashboard automatically
  • Key performance indicators
    • Dispatching
  • Service Request
  • Routing
  • E-mail alerts
  • Customized messages to customers and dispatcher by call type
  • Key Performance Indicators (KPI)


    • Work Management
  • Water Distribution module
  • Wastewater Collection module
  • Streets module
  • Stormwater module
  • Grounds & Forestry module
  • Gas module
  • Electric
  • Animal control module
  • Telecom module


    • Sewer Spill Management (CMOM)
  • Spill Reports
  • Spill Response Performance


    • Inspections
  • Hydrants
  • Valves
  • Facilities
  • Stormwater


    • CMMS/Asset Management
  • PM Scheduling
  • Corrective Maintenance
  • Predictive Maintenance
  • Asset Database
  • Depreciation
  • Critical Assets Prioritization
  • Vehicle Maintenance
  • Laboratory Services
  • Facilities Maintenance
  • Property Management
  • Streets
  • Forestry
  • Environmental


    • Utility Locate
  • Interface to the Florida Sunshine system (Requires Microsoft Outlook)


    • Project Management
    Material Management
    Job Cost
    GIS Integration
    Mobile Devices
    Budgeting
    Estimating
    Utility Billing Interface
    CCTV Interface
    Metering Interface
    Balance Score Card/Executive Dashboard
    Field Base Reporting and Record Management System (Police)

    		 
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